Thank you for shopping with Stemica Labs. We are committed to providing you with premium skincare and haircare products developed with the highest standards in science and safety. Please take a moment to review our Refund & Exchange Policy to better understand your rights and our responsibilities regarding your purchase.
1. General Policy
At Stemica Labs, all sales are considered final. Due to the nature of our products and hygiene standards, we do not offer refunds or exchanges for items that are delivered in good condition and meet the specifications outlined on our website at the time of purchase.
We encourage all customers to carefully review their order before finalizing the purchase. If you have questions about a product, please contact our support team before ordering.
2. Refunds & Exchanges for Defective or Damaged Products
We stand behind the quality of our products and packaging. In the rare event that you receive a product that is damaged, defective, or compromised upon delivery, you are eligible for a refund or exchange.
To request a refund or exchange for a defective item, the following conditions must be met:
You must notify us within 3 days of receiving your order.
You must provide clear photographic evidence of the defect or damage.
The product must be unused and returned in its original packaging (if applicable).
Once your claim is reviewed and approved, we will initiate a refund to your original payment method or process an exchange at no additional cost.
3. Lost or Undelivered Orders
If your order is confirmed lost in transit or not delivered due to shipping issues, you may be eligible for a full refund.
Please note:
A shipment will only be considered lost after the carrier confirms non-delivery or after a reasonable period has passed with no delivery update.
If the tracking information indicates the order was delivered, we cannot issue a refund unless the courier confirms misdelivery.
We recommend contacting us if your package has not arrived within the expected delivery timeframe.
4. Non-Refundable Circumstances
We are unable to issue refunds or accept returns under the following circumstances:
Change of mind after purchase
Product dissatisfaction due to personal preference or skin/hair compatibility
Delays in shipping once the order has left our facility
Incorrect address provided by the customer at checkout
Opened or used products (unless defective)
5. Contact Us
If you believe you are eligible for a refund or exchange based on the terms outlined above, please contact our support team at:
📧 info@stemicalabs.com
Please include your order number and detailed explanation of the issue.
Our team will get back to you within 1 busines days to assist with your claim.
Stemica Labs reserves the right to update this policy at any time without prior notice. Your continued use of our website and services constitutes acceptance of any changes.
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