{"id":4368,"date":"2025-04-30T13:13:07","date_gmt":"2025-04-30T13:13:07","guid":{"rendered":"https:\/\/stemicalabs.com\/?page_id=4368"},"modified":"2025-04-30T13:20:30","modified_gmt":"2025-04-30T13:20:30","slug":"refund-exchange-policy","status":"publish","type":"page","link":"https:\/\/stemicalabs.com\/ar\/refund-exchange-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4368\" class=\"elementor elementor-4368\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2005d0eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2005d0eb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ff398de\" data-id=\"ff398de\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d850c97 elementor-widget elementor-widget-text-editor\" data-id=\"5d850c97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"166\" data-end=\"492\">Thank you for shopping with <strong data-start=\"194\" data-end=\"210\">Stemica Labs<\/strong>. We are committed to providing you with premium skincare and haircare products developed with the highest standards in science and safety. Please take a moment to review our Refund &amp; Exchange Policy to better understand your rights and our responsibilities regarding your purchase.<\/p><h3 class=\"\" data-start=\"494\" data-end=\"519\">1. <strong data-start=\"501\" data-end=\"519\">General Policy<\/strong><\/h3><p class=\"\" data-start=\"521\" data-end=\"795\">At Stemica Labs, all sales are considered final. Due to the nature of our products and hygiene standards, we do <strong data-start=\"633\" data-end=\"667\">not offer refunds or exchanges<\/strong> for items that are delivered in <strong data-start=\"700\" data-end=\"718\">good condition<\/strong> and meet the specifications outlined on our website at the time of purchase.<\/p><p class=\"\" data-start=\"797\" data-end=\"975\">We encourage all customers to carefully review their order before finalizing the purchase. If you have questions about a product, please contact our support team before ordering.<\/p><hr class=\"\" data-start=\"977\" data-end=\"980\" \/><h3 class=\"\" data-start=\"982\" data-end=\"1046\">2. <strong data-start=\"989\" data-end=\"1046\">Refunds &amp; Exchanges for Defective or Damaged Products<\/strong><\/h3><p class=\"\" data-start=\"1048\" data-end=\"1260\">We stand behind the quality of our products and packaging. In the rare event that you receive a product that is <strong data-start=\"1160\" data-end=\"1212\">damaged, defective, or compromised upon delivery<\/strong>, you are eligible for a <strong data-start=\"1237\" data-end=\"1259\">refund or exchange<\/strong>.<\/p><p class=\"\" data-start=\"1262\" data-end=\"1353\">To request a refund or exchange for a defective item, the following conditions must be met:<\/p><ul data-start=\"1355\" data-end=\"1583\"><li class=\"\" data-start=\"1355\" data-end=\"1418\"><p class=\"\" data-start=\"1357\" data-end=\"1418\">You must notify us within <strong data-start=\"1383\" data-end=\"1393\">3 days<\/strong> of receiving your order.<\/p><\/li><li class=\"\" data-start=\"1419\" data-end=\"1494\"><p class=\"\" data-start=\"1421\" data-end=\"1494\">You must provide <strong data-start=\"1438\" data-end=\"1469\">clear photographic evidence<\/strong> of the defect or damage.<\/p><\/li><li class=\"\" data-start=\"1495\" data-end=\"1583\"><p class=\"\" data-start=\"1497\" data-end=\"1583\">The product must be <strong data-start=\"1517\" data-end=\"1527\">unused<\/strong> and returned in its original packaging (if applicable).<\/p><\/li><\/ul><p class=\"\" data-start=\"1585\" data-end=\"1730\">Once your claim is reviewed and approved, we will initiate a refund to your original payment method or process an exchange at no additional cost.<\/p><hr class=\"\" data-start=\"1732\" data-end=\"1735\" \/><h3 class=\"\" data-start=\"1737\" data-end=\"1774\">3. <strong data-start=\"1744\" data-end=\"1774\">Lost or Undelivered Orders<\/strong><\/h3><p class=\"\" data-start=\"1776\" data-end=\"1910\">If your order is confirmed <strong data-start=\"1803\" data-end=\"1822\">lost in transit<\/strong> or <strong data-start=\"1826\" data-end=\"1843\">not delivered<\/strong> due to shipping issues, you may be eligible for a <strong data-start=\"1894\" data-end=\"1909\">full refund<\/strong>.<\/p><p class=\"\" data-start=\"1912\" data-end=\"1924\">Please note:<\/p><ul data-start=\"1926\" data-end=\"2207\"><li class=\"\" data-start=\"1926\" data-end=\"2076\"><p class=\"\" data-start=\"1928\" data-end=\"2076\">A shipment will only be considered lost after the <strong data-start=\"1978\" data-end=\"2011\">carrier confirms non-delivery<\/strong> or after a reasonable period has passed with no delivery update.<\/p><\/li><li class=\"\" data-start=\"2077\" data-end=\"2207\"><p class=\"\" data-start=\"2079\" data-end=\"2207\">If the tracking information indicates the order was delivered, we cannot issue a refund unless the courier confirms misdelivery.<\/p><\/li><\/ul><p class=\"\" data-start=\"2209\" data-end=\"2307\">We recommend contacting us if your package has not arrived within the expected delivery timeframe.<\/p><hr class=\"\" data-start=\"2309\" data-end=\"2312\" \/><h3 class=\"\" data-start=\"2314\" data-end=\"2353\">4. <strong data-start=\"2321\" data-end=\"2353\">Non-Refundable Circumstances<\/strong><\/h3><p class=\"\" data-start=\"2355\" data-end=\"2438\">We are unable to issue refunds or accept returns under the following circumstances:<\/p><ul data-start=\"2440\" data-end=\"2721\"><li class=\"\" data-start=\"2440\" data-end=\"2473\"><p class=\"\" data-start=\"2442\" data-end=\"2473\">Change of mind after purchase<\/p><\/li><li class=\"\" data-start=\"2474\" data-end=\"2555\"><p class=\"\" data-start=\"2476\" data-end=\"2555\">Product dissatisfaction due to personal preference or skin\/hair compatibility<\/p><\/li><li class=\"\" data-start=\"2556\" data-end=\"2615\"><p class=\"\" data-start=\"2558\" data-end=\"2615\">Delays in shipping once the order has left our facility<\/p><\/li><li class=\"\" data-start=\"2616\" data-end=\"2674\"><p class=\"\" data-start=\"2618\" data-end=\"2674\">Incorrect address provided by the customer at checkout<\/p><\/li><li class=\"\" data-start=\"2675\" data-end=\"2721\"><p class=\"\" data-start=\"2677\" data-end=\"2721\">Opened or used products (unless defective)<\/p><\/li><\/ul><hr class=\"\" data-start=\"2723\" data-end=\"2726\" \/><h3 class=\"\" data-start=\"2728\" data-end=\"2749\">5. <strong data-start=\"2735\" data-end=\"2749\">Contact Us<\/strong><\/h3><p class=\"\" data-start=\"2751\" data-end=\"2878\">If you believe you are eligible for a refund or exchange based on the terms outlined above, please contact our support team at:<\/p><p class=\"\" data-start=\"2880\" data-end=\"2986\">\ud83d\udce7 <a href=\"mailto:info@stemicalabs.com\">info@stemicalabs.com<\/a><br data-start=\"2909\" data-end=\"2912\" \/>Please include your order number and detailed explanation of the issue.<\/p><p class=\"\" data-start=\"2988\" data-end=\"3067\">Our team will get back to you within 1 busines days to assist with your claim.<\/p><hr class=\"\" data-start=\"3069\" data-end=\"3072\" \/><p class=\"\" data-start=\"3074\" data-end=\"3251\"><strong data-start=\"3074\" data-end=\"3090\">Stemica Labs<\/strong> reserves the right to update this policy at any time without prior notice. Your continued use of our website and services constitutes acceptance of any changes.<\/p><p class=\"\" data-start=\"2495\" data-end=\"2644\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping with Stemica Labs. We are committed to providing you with premium skincare and haircare products developed with the&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4368","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; Exchange Policy - Stemica Labs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stemicalabs.com\/ar\/refund-exchange-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Exchange Policy - Stemica Labs\" \/>\n<meta property=\"og:description\" content=\"Thank you for shopping with Stemica Labs. 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